New Version of ISO20000 International Standard

ISO/IEC 20000-1 is that the international standard for IT Service Management System won’t to demonstrate the service management capability of a service supplier. Since the primary version was printed in 2005, several organizations round the world are currently certified.

A service supplier certified beneath half one has freelance proof of getting enforced best apply management techniques and processes, like ITIL. A service supplier will use ISO/IEC 20000 to deliver improved services that add price to their customers. This could change customers to be more practical.

Many organizations use ISO/IEC 20000-1 as a written agreement demand for their suppliers.

New Version of ISO/IEC 20000-1

The second version of ISO/IEC 20000-1 (Part 1) has simply been printed in April. Members of standards organizations from over twenty five countries and liaison members from the ITSMF and ISACA made this restructure.

There are enhancements in formulation that facilitate those that don't speak English as their linguistic communication. Terms are standardized where potential. There are additional terms and definitions that may facilitate organizations that use many standards like ISO 9001 and ISO/IEC 27001. There’s nearer alignment to ISO 9001and the knowledge security necessities employed in ISO/IEC 27001.

One of the numerous changes relate to the scope of the IT service management system. This may be advanced and half one currently includes specific necessities for scope definition.

Another important amendment is that the pertinence of the standard. The restructure of half one recognizes that several that a lot of that several services are composed of service elements from many parties and suppliers. The new clause on governance of processes operated by different parties means a service supplier must demonstrate that they management their suppliers effectively. If a service supplier depends on different parties for the bulk of the service management processes it should be tough to demonstrate adequate management to realize certification.

Many service management method necessities are extended. The clause on the look and transition of latest or modified services has additional necessities. This can offer higher support for organizations that have adopted the ITIL service lifecycle.

Transition to the new version

Each ISO/IEC 20000 certification theme owner defines their own plans for transition. The transition might dissent between the certification themes and it's necessary to hunt recommendation from the certification scheme house owners. The International certification Forum certification schemes can have a typical transition approach. Typical changeovers like this take two years.

A certified service supplier ought to visit their auditor to search out what arrangements there'll be for transferring the certificate to the second version of half one. At the instant, your auditor might not nonetheless have careful data as a result of they have to assess the impact of the restructure before they'll ensure the main points on a way to transition to the restructure if ISO/IEC 20000-1.

There are the ISO/IEC 20000 IT Service management qualification schemes for people that require change. The qualification theme owner or your coaching company can allow you to realize changes.