Difference between ISO 20000-1:2011 and ISO 20000-1:2005

In the field of IT Service Management, The standard ISO 20000 is revealed in 2005, the ISO 20000 2005 standard was at first composed of 2 parts: the primary one defines the specifications and also the second, a Code of follow. Since 2005 new further components are else. At an equivalent time, the 2 components have entered during a revision cycle. In Gregorian calendar month 2011 the cover version of the ISO 20000-1 was released.

The new ISO 20000:2011 version of the standard is an additional requirement. The title modified from IT Service management – Specification to IT – Service management – Service management system needs. There’s a more in-depth alignment to ITIL best practices framework version three. Additional definitions were else, for a complete of thirty seven versus fifteen. Lastly, updates to some definitions were created and 2 definitions were removed.

• Governance of processes operated by third parties – this implies that if you have got outsourced one among ISO 20000 processes then you would like ‘much’ quite simply documentary contract. You’ll be able to get compliant to the quality even though you have got outsourced any of the processes to a different organization unit – internal, external and even a client.
• Dosing Clause – an excellent imposing clause that ensures every that every new service is reviewed against each ISO 20000processes. Therefore anytime you add a replacement service to the catalog or amendment any of the prevailing service delivery terms, make sure you have thought of the ‘design’ impact of the amendment.
• Risk Assessment ‘everywhere’ – the word ‘risk’ is referred in many areas, with key specialize in ‘service risk’. Reference of risk definition is from ISO 31000 – therefore the word applies everyplace, in no matter you are doing. Let’s imagine you're adding a replacement service to the catalog, raise queries like what will get it wrong with the addition to the current new service to my existing service portfolio. The solution is ‘nothing’ or ‘everything’ bearing on any of the method impacts. If ‘everything’ or ‘something’ is that the response then it ought to cause implementation of the chance mitigation set up.
• Availability Management – this is often a part of service continuity method however normal makes it terribly clear to outline this method significantly severally. The necessity for having associate convenience set up that takes inputs from service level management and styles associate convenience set up. The provision set up would consist of service targets for infrastructure and takes support from capability management method for observation threshold crossovers.
• What was aloof from ISO 20000:1 – 2005?  Service improvement set up – this word is replaced by management of improvements.

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New Version of ISO20000 International Standard

ISO/IEC 20000-1 is that the international standard for IT Service Management System won’t to demonstrate the service management capability of a service supplier. Since the primary version was printed in 2005, several organizations round the world are currently certified.

A service supplier certified beneath half one has freelance proof of getting enforced best apply management techniques and processes, like ITIL. A service supplier will use ISO/IEC 20000 to deliver improved services that add price to their customers. This could change customers to be more practical.

Many organizations use ISO/IEC 20000-1 as a written agreement demand for their suppliers.

New Version of ISO/IEC 20000-1

The second version of ISO/IEC 20000-1 (Part 1) has simply been printed in April. Members of standards organizations from over twenty five countries and liaison members from the ITSMF and ISACA made this restructure.

There are enhancements in formulation that facilitate those that don't speak English as their linguistic communication. Terms are standardized where potential. There are additional terms and definitions that may facilitate organizations that use many standards like ISO 9001 and ISO/IEC 27001. There’s nearer alignment to ISO 9001and the knowledge security necessities employed in ISO/IEC 27001.

One of the numerous changes relate to the scope of the IT service management system. This may be advanced and half one currently includes specific necessities for scope definition.

Another important amendment is that the pertinence of the standard. The restructure of half one recognizes that several that a lot of that several services are composed of service elements from many parties and suppliers. The new clause on governance of processes operated by different parties means a service supplier must demonstrate that they management their suppliers effectively. If a service supplier depends on different parties for the bulk of the service management processes it should be tough to demonstrate adequate management to realize certification.

Many service management method necessities are extended. The clause on the look and transition of latest or modified services has additional necessities. This can offer higher support for organizations that have adopted the ITIL service lifecycle.

Transition to the new version

Each ISO/IEC 20000 certification theme owner defines their own plans for transition. The transition might dissent between the certification themes and it's necessary to hunt recommendation from the certification scheme house owners. The International certification Forum certification schemes can have a typical transition approach. Typical changeovers like this take two years.

A certified service supplier ought to visit their auditor to search out what arrangements there'll be for transferring the certificate to the second version of half one. At the instant, your auditor might not nonetheless have careful data as a result of they have to assess the impact of the restructure before they'll ensure the main points on a way to transition to the restructure if ISO/IEC 20000-1.

There are the ISO/IEC 20000 IT Service management qualification schemes for people that require change. The qualification theme owner or your coaching company can allow you to realize changes.