The
aim of ISO/IEC 20000 - hereditary
from BS 15000 - is to "provide reference standard for any enterprise
providing IT services to internal or external customers". The ISO/IEC 20000 standard promotes the
adoption of associate integrated method approach for the management of IT
services. These methods are positioned during a process model; covering the ITIL Service Support and repair
Delivery processes, in addition as some extra management processes.
Since
communication plays an important role in commission management, one of the most
important targets of the quality is to form a standard for service suppliers,
their suppliers and their customers. It sets intent on address each thing
obligatory permanently service management - things that are common and needed to
every service management service supplier – it doesn't address requirements
directly.
By
collating the core info of the IT service management processes in the standard
developed by ISO, ISO20000 consultants will help to enabled service suppliers
to see formal recommendation for those best practices. Till BS 15000 was
created for certification was targeted at people, not at organizations. The reason
behind a world organization-focused on ISO 20000 certificates are that
organizations can stimulate more acceptance of IT service management as a
crucial field.
