Requirement for ISO 20000 - IT Service Management System

This document was designed to evaluate the company's readiness for ISO 20000 IT Service Management System. By completing this questionnaire, the results will enable the organization to self- assess and identify where you are in the ISO/IEC 20000 processes. The objective of ISO/IEC 20000 is to provide a common reference level for any company providing services to internal or external customers.

Requirements for an IT Service Management System:

ISO 20000 standards is available for IT organizations service providers to demonstrate their level of maturity in the implementation of best practices and strive for excellence in IT service management.

Requirements of ISO 20000 Documents is not suitable for all organizations, from obtaining certified implies a high level of hard work to achieve certification for complete set of processes.

To provide a management system, including policies and a framework to enable effective management and implementation of all IT services. To have the ISO 20000 IT Service Management system, we must keep in mind the following steps as follows:

•  Management Responsibility:

Top management, through leadership and actions, must demonstrate its commitment to developing, implementing and improving management capacity of services in the context of the requirements of clients and the activity of the organization.

Management must:

• Implement the service management policy, objectives and plans.
• Communicate the importance of achieving the service management objectives and the need for continuous improvement.
• Ensure that the customer requirements are determined and are met with the aim of improving customer satisfaction.
• Appoint a member of management responsible for the coordination and management of all services.

• Documentation Requirements:

Provide documents and records to ensure effective planning, operation, and control of service management. This must include:

• Policies and services documented management plans.
• Documented service level agreements.
• Processes and procedures required by ISO 20000 Records required by ISO 20000 documented.

• Competence, Awareness, and Training:

Define and maintain all roles and service management responsibilities and the skills to execute them effectively. Review and manage staff skills and training should enable staff to perform their role effectively. Senior management must ensure that employees are aware of the relevance and importance of their activities and how they contribute to the achievement of service management objectives.

How ISO 20000 Makes Your Organization Work Better

The implementation of ISO certifications and qualifications will generally take peoples’ eyes off the ball, creating them forget that the underlying purpose of study, examinations, and certification is to create things higher, and to generally produce dramatic enhancements within the method an organization works.

ISO/IEC 20000 standard that permits organizations to demonstrate excellence and prove best observe in IT service management.

Although the accreditation of ISO 20000 has full-grown apace within the international arena for each internal and external IT service suppliers several of the terribly those who would gain from its adoption, square measure still not responsive to the advantages, whether or not for people or a lot of significantly for the organisation as a full.

ISO/IEC 20000 allows IT service suppliers to attain agreement to a service management system that specifically needs them to continually improve their delivery of IT services. The very fact that the organisation is severally audited for compliance victimization an internationally recognized theme and standard will solely facilitate to bring quality to any organisation that takes it on.

One of the key advantages of achieving this commonplace is to determine an on-going culture of continual improvement and learning throughout the organisation, resulting in continual improvement within the quality of IT services provided. This successively results in exaggerated client confidence within the service supplier and ultimately a lot of new business.

This is simply a critic of the positives for organizations of finishing ISO/IEC 20000 certification, to mention nothing of the advantages for people inside that business.

Purpose of ISO/IEC 20000 Standard

The aim of ISO/IEC 20000 - hereditary from BS 15000 - is to "provide reference standard for any enterprise providing IT services to internal or external customers". The ISO/IEC 20000 standard promotes the adoption of associate integrated method approach for the management of IT services. These methods are positioned during a process model; covering the ITIL Service Support and repair Delivery processes, in addition as some extra management processes. 

Since communication plays an important role in commission management, one of the most important targets of the quality is to form a standard for service suppliers, their suppliers and their customers. It sets intent on address each thing obligatory permanently service management - things that are common and needed to every service management service supplier – it doesn't address requirements directly.

By collating the core info of the IT service management processes in the standard developed by ISO, ISO20000 consultants will help to enabled service suppliers to see formal recommendation for those best practices. Till BS 15000 was created for certification was targeted at people, not at organizations. The reason behind a world organization-focused on ISO 20000 certificates are that organizations can stimulate more acceptance of IT service management as a crucial field.